Shorthand Compatibility Issues

This document discusses solutions to problems using Shorthand on popular word processing and transcription platforms.  You should read the “Debugging Shorthand” section first.  If you have questions, you can contact us through
http://pcshorthand.com/contact.html

Shorthand Compatibility Issues

Recommend Shorthand Setting

Debugging Shorthand

Windows Compatiblity Mode

Running Shorthand as Administrator

If ComCast is your Internet Provider

BayScribe

ChartNet

Citrix Terminal Server

Dictaphone EXText

DocQScribe

eScription EditScript

EMDAT

GEMMS

Internet Explorer on Windows Vista/Windows 7

Meditech

Medrite-XL

Microsoft Excel

Microsoft Word

Remote Desktop

Start/Stop Foot Pedal

Recommend Shorthand Setting

This is the recommended Shorthand setting for most word processors:

  1. Bring up Shorthand's Main Window by pressing F10 in your word processor or by clicking the Shorthand icon in the system tray.
  2. Choose Preferences from Shorthand's File menu.
  3. Set the Pause setting to:  "Pause 20 msec after every 1 keystrokes"
  4. Make sure the "VERIFY TARGET WINDOW RECEIVES KEYSTROKES" box is CHECKED.
  5. Select (check) the "Simulate Clipboard Paste if Text Only" box.
  6. Click OK to save your changes.
  7. Click the HIDE button.

NOTE:

Microsoft Word, by default,automatically adds extra spaces if you select the  "Simulate Clipboard Paste if Text Only" as the Shorthand text transfer method.

To disable the automatic spaces in Word 2007:

  1. Click the Office button (the large round button on the upper left corner)
  2. Click Word Options (at the bottom of the menu).
  3. On the left pane, select Advanced.
  4. Under the "Cut, copy and paste" section, uncheck the "Use smart cut and paste" box.

For older versions of Word:

  1. From Word's Tools menu, click Options then click the Edit tab.
  2. Uncheck the "Smart cut and paste" box.

-- Use SHIFT instead of CAPS LOCK to capitalize expansions

If you had set your Shorthand text transfer method

to "Simulate Clipboard Paste", the CAPS LOCK key will have no effect

on the expanded text (this is because CAPS LOCK has no effect on

the text copied through the clipboard).

Instead of using CAPS LOCK to capitalize words,

we suggest you use one of these techniques to capitalize

an expansion:

Simply type the abbreviation in all CAPS using the SHIFT key.

For example if you have the following abbreviation:

 subj = subjective

typing "SUBJ"<SPACE> will expand to "SUBJECTIVE".

(note: use your SHIFT key to type "SUBJ").

Another technique is to define separate abbreviations for

your long forms you need in all CAPS.

for example:

subj = subjective

subj1 = SUBJECTIVE

Debugging Shorthand

If you have problems getting Shorthand to work, try testing Shorthand with the Windows Notepad:

  1. Restart your computer (this is important to make sure all errors are cleared)
  2. Start Shorthand. See the “Windows Compatibility Mode” section below if you get message: "Allow sh10 to make changes to my computer?" when you launch Shorthand (Shorthand usually won't work if you are seeing that message).
  3. Choose Preferences from Shorthand's File menu.
  4. Select the "4. AutoReplace" tab.
  5. Select the "Show Suggestion Window" check box.
  6. Click OK. You should now see the yellow Suggestion Window (which you can move and resize) on your screen.
  7. Click the HIDE button to make the Shorthand Main Window disappear.
  8. Launch the Windows NOTEPAD by  pressing Win+R  (while holding down the Windows Logo key,  press R.  The Windows Logo key is normally between the Ctrl and Alt keys on the left side of your keyboard).  
  9. In the OPEN box, type:   notepad    then press ENTER
  10. In the Notepad window, type "asap".   Does "asap" show up in Shorthand's Suggestion Window?

Whenever you type something, you should observe your most recent word displayed in the Suggestion Window. This should help you see if Shorthand is working or not. For example, if you type "asap" in your word processor, you should see "asap" in the Suggestion Window.

If you see only "sap", this means Shorthand failed to receive the first character. If you see nothing at all in the Suggestion Window, this means Shorthand could not track the keystrokes in the word processor (see the rest of this document for suggestions on how to get Shorthand to work in your word processor).

Windows Compatiblity Mode

Shorthand usually will NOT work if you get message: "Allow sh10 to make changes to my computer?" when you launch Shorthand. You should make sure you are NOT running Shorthand in Windows Compatibility mode:

  1. Shut down and restart Windows.
  2. Right-click on the Shorthand desktop icon that you use to launch Shorthand then select Properties. The "Shorthand 10 Properties" window should appear.
  3. Select the Compatibility tab.
  4. Make sure the ALL the following 5 boxes are NOT checked:
  1. Run this program in compatibility mode
  2. Run in 256 colors.
  3. Run in 640 X 480 screen resolution.
  4. Disable visual themes.
  5. Run this program as an administrator
  1. Click the OK button to close "Shorthand 10 Properties" window.
  2. Start Shorthand by double-clicking on the Shorthand desktop icon.

Running Shorthand as Administrator

If Shorthand still does not work try running Shorthand as "administrator":

  1. Shut down Shorthand (choose EXIT from Shorthand's FILE menu).
  2. Right-click the Shorthand 10 icon that you use to start Shorthand, and then click Run as administrator from the menu.

NOTE:  You should NEVER select  "Run this program as an administrator" box in the Windows Compatibility window.

This is the correct procedure to run Shorthand as "administrator":

  1. Shut down Shorthand (choose EXIT from Shorthand's FILE menu).
  2. Right-click the Shorthand 10 icon that you use to start Shorthand, and then click Run as administrator from the menu.

You usually need to  run Shorthand as administrator only if your word processor is running as administrator.

If ComCast is your Internet Provider

If you use ComCast as your Internet Provider: check if there is program called "Constant Guard" running on your computer. Shorthand is not compatible with Constant Guard which contains a keyboard logger. Constant Guard  is a free program that is automatically installed

on your computer if you are using Comcast as your internet provider.

You may want to try uninstalling Constant Guard to see if that is causing the

Shorthand problem (you need to restart Windows after uninstalling Constant Guard  to make

sure it really is disabled before trying out Shorthand).

BayScribe

See Internet Explorer Vertical Lines

ChartNet

If Shorthand does not work in ChartNet. try restarting Shorthand:

  1. Shut down Shorthand (choose Exit from Shorthand's File menu) then launch Shorthand.
  2. Some users report that you need to restart Shorthand every time after opening a new ChartNet report. To avoid having to restart Shorthand all the time: check if ChartNet has a word expander and disable the ChartNet expander.

This is the suggested Shorthand setting for ChartNet:

1. From Shorthand's File menu, choose Preferences.

2. Select the "4. AutoReplace" tab.

3. Unselect (uncheck) the "Enable Automatic Keyword Completion" box.

4. Unselect (uncheck) the "Remember Last Expanded Word" box.

5. Click OK to save your changes.

6. Click the HIDE button.

Citrix Terminal Server

Many Shorthand users have been using Shorthand with Citrix with no problems; here's what they told us (in their own words):

"To use Shorthand with a word processor on Citrix, you have to push out a Desktop session to the end users. You CANNOT use the Published Applications session because, if you do this, Shorthand and your word processor will be on two separate sessions and Shorthand therefore cannot communicate with the word processor on the other session. When you push the Desktop session to the end user, you are giving them a single session to run all their applications they need."

What you need to do is install Shorthand on the Citrix server so both Shorthand and Citrix apps can run on the same session.

Another user has a different solution:

Install Shorthand on your local PC and run your Citrix session in a window and not full screen.

Shorthand will work as long as you don't make your Citrix session as full screen.

Dictaphone EXText

From feedback received from many Shorthand users, Shorthand can work with EXText if you first

disable the word expander that comes with EXText. Please consult your EXText documentation for instructions on how to disable the word expander that comes with EXText.

If Shorthand still does not work after disabling the word expander that comes with EXText, here are a couple of things to try:

If your EXText  is running inside the Internet Explorer web browser AND you have Windows Vista or Windows 7 you should disable IE's "protected mode":

  1. Under IE's TOOLS menu, select INTERNET OPTIONS followed by the SECURITY tab,
  2. then uncheck the "Enable Protected Mode" box.
  3. Note that you need to restart IE after you make this change.

Also see: Running Shorthand as "administrator".

DocQScribe

We have received feedback from many users who say they have been using Shorthand with DocQScribe for several years with no problems. It's possible that there could be different DocQScribe platforms and Shorthand may not work with certain DocQScribe platforms.  The main thing to watch out for is to make sure you don't have two expanders running at the same time (i.e. if DocQScribe comes with an expander, make sure you turn off the DocQScribe expander).

eScription EditScript

This is the recommended Shorthand setting for EditScript:

  1. In Shorthand, choose Preferences from the File menu.
  2. Check "Verify target window receives keystrokes."
  3. Change the "Pause" right above that to "Pause 100 msec after every 1 keystrokes."
  4. Select (check) the "Simulate Clipboard Paste if Text Only" box.
  5. Click OK to save your changes.
  6. Click the HIDE button to activate Shorthand.

Microsoft Word, by default,automatically adds an extra space after the first character of expansions if you select the  "Simulate Clipboard Paste if Text Only" as the Shorthand text transfer method.

To disable the automatic spaces in Word 2010:

  1. In MS Word, click the File tab (found at the top left corner of your MS Word window)   and then click Options on the bottom of the File Options pane.
  2. On the left pane, select Advanced.
  3. Under the "Cut, copy and paste" section, uncheck the "Use smart cut and paste" box.

 To disable the automatic spaces in Word 2007:

  1. Click the Office button (the large round button on the upper left corner)
  2. Click Word Options (at the bottom of the menu).
  3. On the left pane, select Advanced.
  4. Under the "Cut, copy and paste" section, uncheck the “Use smart cut and paste" box.

EMDAT

A Shorthand user told us that Inscribe EMDAT has a word expander which can interfere with Shorthand and cause Shorthand not being able to track BACKSPACEs; you should disable the built-in expander in Inscribe EMDAT.

Another Shorthand user told us the following Shorthand setting may also fix the BACKSPACE problem:

  1. Choose Preferences from Shorthand's FILE menu and  set the Pause setting to "Pause 0 msec every 1 keystrokes".
  2. UNCHECK the "Verify target window receives keystrokes" box.  

Please note that the above setting will cause Shorthand to expand at full speed and may cause problems using Shorthand with  other word processors.

GEMMS

Below is a tip we got from a Shorthand user (the solution is to reduce the size of your GEMMS application window so it is not occupying your full screen):

"There is a little tool bar at the top of the screen, in the center, when you first log in to GEMMS. This is the tool bar I was using to minimize the client's desktop so I could see my own. Click on the 2 boxes next to the minimize ("-") to reduce down to a window. After that, Shorthand was able to work correctly."

Internet Explorer on Windows Vista/Windows 7

Internet Explorer has "protected mode" enabled which prevents Shorthand from tracking your keystrokes while typing in an Internet Explorer window.

Here's how to make Shorthand work with ALL web pages:

  1. Open Internet Explorer.
  2. Click the TOOLS menu and select INTERNET OPTIONS.
  3. Click the SECURITY tab.
  4. Unselect (uncheck) the "Enable Protected Mode" box.
  5. You will need to restart Internet Explorer for the settings to take effect.

Running IE with protected mode disabled may display a message stating that "your computer may be at risk".  As long as you don't visit any questionable web sites you should be ok.  Another option would be to use the free FireFox web browser (http://www.firefox.com)

which is much faster and more secure than IE and works much better with Shorthand.

Internet Explorer Vertical Lines

We have an updated SH10.DLL file which  fixes the track cursor and also eliminates the vertical lines which sometimes appear in Internet Explorer when you press any arrow key while Shorthand Ver. 10 is active.

To apply the patch:

  1. If Shorthand is running, shut it down (choose EXIT from Shorthand's FILE menu).
  2. Start Windows Explorer (press Win+E)
  3. Go to the Shorthand Ver. 10 folder (normally this is "C:\Sh10";  the Shorthand folder is where the sh10.exe application was installed).
  4. In the Shorthand folder, rename the existing SH10.DLL file to SH10.DLL.ORIG  (do not delete your existing sh10.dll file as you may need to  restore it if the new  sh10.dll does not work correctly).
  5. Download the patch from our web site:   http://pcshorthand.com/sh10_ie7_patch/sh10.dll  and save the SH10.DLL file to your Shorthand folder (C:\Sh10).

NOTES:

This patch applies only to Shorthand Ver. 10. The SH10.DLL file fixes the vertical line and track cursor problems in IE7 but a side-effect is that Shorthand may no longer work correctly with applications running under a different user context (but this usually can be fixed by running Shorthand as administrator).

MDinTouch InScribe and TouchType 2

If MDinTouch comes with its own word expander (not Shorthand), please disable the MDinTouch expander.

Also see: Running Shorthand as "administrator".

Meditech

You usually can "paste" text from the clipboard into Meditech using the ALT+V keyboard command. If so, you may want to try using Shorthand's "Simulate Clipboard Paste" to more reliably expand text using a clipboard transfer instead of simulating each keystroke:

  1. Bring up Shorthand's Main Window by pressing F10 in your word processor or by clicking the Shorthand icon in the system tray.
  2. Choose Preferences from Shorthand's File menu.
  3. Click on the PASTE KEY button and press Alt+V.   (This assumes that Meditech's keyboard command to paste from the clipboard is "Alt+V"; if your Meditech has a different clipboard paste command, please let us know.)  NOTE: Meditech is the only program we are aware of that uses Alt+V as the clipboard Paste command, other programs (e.g. Word) uses Shift+Ins as the paste command so Shorthand will no longer be able to expand in programs such as Word after you set the PASTE key to Alt+V.
  4. Set the Pause to "Pause 50 msec every 1 keystrokes" (this tells Shorthand to wait 50 milliseconds) after every 1 keystroke simulated by Shorthand).
  5. Select (check) the "Simulate Clipboard Paste if Text Only" box.
  6. Click OK to save your settings.
  7. Click the HIDE button to hide Shorthand.

Now, whenever you type a Shorthand abbreviation, Shorthand first simulates backspaces to delete the abbreviation followed by an Alt+V to simulate the clipboard paste command to paste your long form.

Here's another suggestion:

One Shorthand user told us she doesn't type directly in Meditech (Meditech was just too slow);

instead she types her reports in WordPad then transfers (copy and paste) the final report to Meditech. If you want to use Shorthand in WordPad,  this is the recommended Shorthand setting for WordPad:

  1. Choose Preferences from Shorthand's File menu and set the following:
  2. Click the PASTE KEY button then press Shift+Ins
  3. Set the pause to: PAUSE 20 msec every 1 keystrokes
  4. Make sure the VERIFY TARGET WINDOW RECEIVES KEYSTROKES option is CHECKED
  5. Make sure the SIMULATE CLIPBOARD PASTE IF TEXT ONLY is CHECKED.

Medrite-XL

A Shorthand user has informed us that she was able to make Shorthand work

with Medrite XL by disabling the Medrite glossary. This is what she told us:

  1. This applies to Digiscribe-XL version 3.3. This is Medrite-XL for Windows - NOT for DOS.
  2. An administrator on the system needs to launch the Medrite-XL Console program.
  3. Click on Profiles / Transcriptionist.
  4. Then select the transcriptionist in question. (Make sure the MT in question is currently not running the transcription program !)
  5. In the MT's profile window, click on the "Personal Info" tab.
  6. In the upper right of that window, there's a section with a box around it called, "Chars to expand glossary"        
  7. You have a choice of "No Glossary", "1 char" or "2 chars".
  8. Select "No Glossary".
  9. Then click on the "Update" button near the lower right of this window to apply the change.

Microsoft Excel

Shorthand may not always expand an abbreviation in some applications (notably Microsoft Excel) if the abbreviation was the FIRST word you type in the window. The reason is that Excel creates and switches to an invisible  window right after you type the first character and, for safety reasons, Shorthand automatically resets its internal buffers whenever you change a window. If you need to type an abbreviation as the first word in a cell, the workaround is to either type a SPACE or press F2 (Excel's edit command) before typing the abbreviation.

Microsoft Word

See the section on “Recommend Shorthand Setting” for the suggesting Shorthand setting for Microsoft Word.

Microsoft Word, by default,automatically adds extra spaces if you select the  "Simulate Clipboard Paste if Text Only" as the Shorthand text transfer method.

To disable the automatic spaces in Word 2010:

  1. In MS Word, click the File tab (found at the top left corner of your MS Word window)   and then click Options on the bottom of the File Options pane.
  2. On the left pane, select Advanced.
  3. Under the "Cut, copy and paste" section, uncheck the "Use smart cut and paste" box.

 To disable the automatic spaces in Word 2007:

  1. Click the Office button (the large round button on the upper left corner)
  2. Click Word Options (at the bottom of the menu).
  3. On the left pane, select Advanced.
  4. Under the "Cut, copy and paste" section, uncheck the “Use smart cut and paste" box.

For older versions of Word:

  1. From Word's Tools menu, click Options then click the Edit tab.
  2. Uncheck the "Smart cut and paste" box.

Also see: Running Shorthand as "administrator".

Remote Desktop

We received this feedback from one of our Shorthand users:

"Some versions of Remote Desktop use a 'mirror driver'. I looked in Display Adapters in the Windows Device Manager (see http://pcsupport.about.com/od/windows7/f/open-device-manager-windows-7.htm)

and noticed a 'Mirror Driver' was listed. I just uninstalled Mirror Driver and rebooted.

It is important you reboot (restart) Windows after uninstalling the mirror driver.

Shorthand is now able to work correctly."

If you are using the Dameware remote desktop, please see this web page for detailed instructions on how to remove the Dameware mirror driver (other remote desktops should have a similar procedure):  http://www.dameware.com/support/kb/article.aspx?ID=300077

Please note that we do not know if this solution will solve your problem and uninstalling a driver could cause another program to not work correctly. So you will need to proceed at your own risk.

Start/Stop Foot Pedal

Open Start/Stop.

At top of window select CONFIGURE.

Select Hot Keys.

In the upper right corner SELECT DISABLE HOTKEYS.

Click OK.

Reboot the computer.